Cancellation policy

How the subscription works

Choosing "Subscribe & save" sets up a repeating order at a lower price. Each size renews at the pace it runs out:

• 1 Month Supply — one jar, delivered every month
• 2 Month Supply — two jars, delivered every 2 months
• 3 Month Supply — three jars, delivered every 3 months

You are charged on the day each delivery is prepared, at the subscription price shown when you ordered. We email you before every renewal.

Cancelling, skipping and pausing

You can cancel at any time, with no fee and no minimum number of deliveries. Open your subscription portal at wildfallow.com/tools/recurring/login — enter your email, we send you a code, and you are in. No password to remember. The link in any order confirmation email takes you to the same place. From there you can skip a delivery, change the date, change the size, pause, or cancel outright.

A cancellation takes effect immediately for all future deliveries. If a renewal has already been charged and dispatched, the 60-night guarantee applies to it exactly as it does to any other order.

If you cannot access the portal, email hello@wildfallow.com with your order number and we cancel it for you the same working day. We will never ask you to call to cancel, and we will never put a cancellation behind a retention script.

Price changes

If we change the price of a subscription, we tell you by email at least 14 days before the next charge, and you can cancel before it is taken.

Failed payments

If a card is declined we retry a small number of times over the following days and email you. If payment still fails, the subscription is paused rather than cancelled, so you keep your price when you come back.